To be eligible for a return/refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
To start a return/refund, you can contact us at email@example.com. If the request is accepted, customers are responsible for the return shipping fee. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return/refund questions at firstname.lastname@example.org.
Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can help you solve the issue and make it right.
Certain Products are Non-Returnable and/or Non-Cancelable.Once you place an order for customer-built, or special order items (such as Custom tool cabinets, custom storage shelters, and custom container shelters) your order is considered non-cancelable. Any customer-built, or special-order items purchased by you are also non-returnable. Leased and hazardous items are also non-returnable. Contact customer service for a complete list of applicable products.
We understand that errors or defects can occur, and we are committed to addressing such situations promptly. If you receive a customized product that does not match the specifications you provided or has quality issues, please contact our customer support team within 15 days of receiving your order. We will work diligently to resolve the matter to your satisfaction.