We have a 15-day return policy, which means you have 15 calendar days after receiving your item to request a return or a refund.

To be eligible for a return/refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return/refund, you can contact us at service@cheryindustrial.com. If the request is accepted, customers are responsible for the return shipping fee. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return/refund questions at service@cheryindustrial.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can help you solve the issue and make it right.

Certain Products are Non-Returnable and/or Non-Cancelable.

Once you place an order for customer-built, or special order items (such as Custom tool cabinets, custom storage shelters, and custom container shelters) your order is considered non-cancelable. Any customer-built, or special-order items purchased by you are also non-returnable. Leased and hazardous items are also non-returnable. Contact customer service for a complete list of applicable products.

We understand that errors or defects can occur, and we are committed to addressing such situations promptly. If you receive a customized product that does not match the specifications you provided or has quality issues, please contact our customer support team within 15 days of receiving your order. We will work diligently to resolve the matter to your satisfaction.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order Cancelled

Orders cancelled prior to shipping will be subject to a standard 3% credit card payment processing fee. Orders cancelled after shipping are subject to a standard 15% restocking fee to recoup freight costs.