Thank you for shopping at Chery Industrial (https://www.cheryindustrial.com/). We appreciate your choice to purchase from us and we are committed to offering you high-quality products at competitive prices. If you're not satisfied with your purchase, we're here to help. Please review the following terms regarding order cancellations, returns, and refunds.
Order Cancellation
Orders canceled prior to shipment will incur a 3% processing fee for credit card transactions.
Orders canceled after shipping are subject to a 15% restocking fee, and the customer is responsible for return shipping costs.
Special orders are non-cancelable and non-refundable.
Return Eligibility
We offer a 30-day return policy. You may request a return or refund within 30 calendar days of your purchase.
To be eligible for a return,
- the item must be unused, unworn, and in the same condition as received.
- the item is with tags and in its original packaging.
- a receipt or other proof of purchase must be provided.
Here are the items that are not eligible for return:
- Custom products
- BARGAIN products
- CLEARANCE products
- AS-IS products
- Leased and hazardous items
Return Process
To initiate a return or refund, please contact us at service@cheryindustrial.com.
Returns sent without prior authorization will not be accepted.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong, defective, or damaged item).
Refunds
Once we receive and inspect the returned item, eligible refunds will be issued to your original payment method. Please allow up to 7 business days for your bank or card issuer to process the refund.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly upon receipt. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.
Exchanges
We do not offer direct exchanges at this time.
The quickest solution is to return the original product for a refund. Once your return is approved, you may place a new order for the desired item.
Please note that special orders (including custom orders) are not eligible for exchange.