Please email us at firstname.lastname@example.org with the following information:
- Product serial number (found on a silver sticker)
- Proof of purchase
- Photographs of the product
- A description of the issue
- What part do you need
The Series# is necessary for searching and identifying the correct parts, and you can find it in a silver sticker on your product. Series# guarantees absolute accuracy on your order. Please understand that our products are updating all the time, and we will need to verify the product and parts fit and sell to our customers.
Please understand that all parts orders are final sale, no refund/return/exchange accepted.
Please understand that the shipping fee is higher than usual because all parts will be air-freight shipped directly from the overseas manufacturer to you.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.